Useful Contacts


Envirocall is your single point of contact for environmental services delivered within the boundaries of Newcastle upon Tyne. This includes street cleaning; refuse and recycling; street lighting; highways; planting and so on. Via their website, email or telephone line you can:

  • make a request
  • report an issue
  • find out information



Telephone: 0191-278-7878 Ask for Envirocall

Community Furniture

Furniture recycling and removals 0191 265 9267

Welfare Benefits Advice

Benefits advice session for Wingrove Ward residents only, every Wednesday 9.30am to noon at Nunsmoor Centre, Studley Terrace, Arthur’s Hill, NE4 5AH

Benefits advice session for Westgate Ward residents only, every Friday 9.30am to noon at Rye Hill Centre, Colby Court, Elwsick, NE4 6HL

Telephone advice available Monday-Friday on 0191 277 2627 from 9.30 to noon